All our highly valuable surf apparel shippings are delivered safely to your home with DHL.

Delivery Time

We want to make sure that you get your desired surf apparel delivered as fast as possible. As we are still a very small team we can’t ensure a super fast handling, especially during busy times. We appreciate your understanding. Your package is being sent out within 5 working days after payment.

Returns

You may return items within 14 days after you received your order. You must bear the direct costs of returning the goods and the associated customs clearance costs. Though we will take care of shipping costs if faulty or defective item were sent. Just get in contact with us. Refunds will be made within 15 working days.

Return Address:
IONDESIGN GmbH
OY Surf Apparel Europe
Xantener Str. 22
10707 Berlin
GERMANY

Shipping issues

Please understand that there are some countries where we can’t guarantee that your order will arrive. Also we want to inform you that in some countries your order might get delayed in customs and you might have to pay a handling fee. Please make sure you get informed about your local shipping and customs situations before you order.

Order weight

One piece of OY Surf Apparel weighs approximately between 100 and 200 g. Packaging material adds up another 200g. A normal order of bikinis weighs mostly less than 1 kg.

VAT

All prices below are stated without VAT. VAT will be applied during checkout depending on whether your order is shipped within the EU.

Shipping Costs in Germany

International Shipping Costs ZONE 1*

*Zone 1 countries: Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Holland, Austria, Poland, Czech Republic

International Shipping Costs ZONE 2*

*Zone 2 countries: Andorra, Great Britain, Italy, Slovakia, Slovenia, San Marino, Sweden, Spain, Hungary, Vatican City

International Shipping Costs ZONE 3*

*Zone 3 countries: Albania, Bosnia-Herzegovina, Bulgaria, Estonia, Finland, Greece, Irland, Iceland, Croatia, Latvia, Lithuania, Malta, Macedonia, Moldova, Montenegro, Norway, Portugal, Switzerland, Romania, Serbia, Ukraine, Belarus, Cyprus

International Shipping Costs ZONE 4*

*Zone 4 countries: USA, Australia, Philippines, Japan, Canada, Singapore Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey

International Shipping Costs ZONE 5*

*Zone 5 countries: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, India, Indonesia, Iraq, Iran, Yemen, Jordan, Cambodia, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Saudi Arabia, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam

Rest of the World